tk889's Privacy Policy
Your personal information is extremely valuable to us. This policy describes in detail how your data is collected, stored and kept secure on the tk889 platform.
1 Introduction & Scope
This Privacy Policy ("Policy") governs the relationship between the entity operating the tk889 online casino and betting platform ("we", "our", "tk889") and users of this platform ("you", "user").
Purpose of This Policy
By using the tk889 platform, you are considered to have read and agreed to this Privacy Policy. We process your information in the manner described in this policy. Our goal is to ensure the highest level of protection for your personal information and to maintain complete transparency in how that information is used.
2 What Information We Collect
tk889 collects various types of information in order to provide its services. A detailed description of the information collected is given below.
Personal Identity Information
During account creation and verification, we collect the following information:
- Full name (in both Bengali and English)
- Date of birth (for age verification — only persons aged 21 and above may use the service)
- National ID card or passport number
- Contact address
- Email address
- Mobile number
Financial & Transaction Information
Information required to manage deposits and withdrawals:
- bKash, Nagad, Rocket or Upay account number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
We do not store full card numbers or complete bank account details — only the minimum information needed to complete transactions is retained.
Technical & Device Information
Information collected to maintain platform security and improve quality:
- IP address and device identifier
- Browser type and version
- Operating system
- Session duration and login time
- History of games played and betting activity
Cookie & Tracking Information
The tk889 website uses cookies and similar technologies. This information is used to improve the user experience, ensure platform security and remember your preferences.
- Session cookies (to maintain login state)
- Preferred language and settings
- Analytics data (to improve service quality)
3 Purpose of Using Information
Collected information is used for specific, lawful and clearly defined purposes. tk889 does not use your information for unnecessary or unauthorised purposes under any circumstances.
Primary Purposes of Use
- Account Management: To create accounts, complete verification and ensure login security.
- Service Delivery: To complete gameplay, placing bets, and deposit and withdrawal processes.
- Customer Support: To resolve your issues via 24/7 live chat and email.
- Fraud Prevention: To detect suspicious transactions and keep accounts secure.
- Age Verification: To ensure that only users aged 21 or above are using the service.
- Responsible Gaming: To monitor your gaming behaviour and provide support when needed.
- Service Improvement: To enhance the user experience and the overall quality of the platform.
- Communication: To inform you of policy changes, security matters or important account-related information.
4 Sharing Information with Third Parties
tk889 does not sell, rent or provide your personal information to third parties for commercial purposes. However, information may be shared with certain third parties in specific circumstances.
Permitted Information Sharing
- Payment Processors: The relevant institutions receive the necessary transaction information to complete bKash, Nagad, Rocket, Upay and bank transfer transactions.
- Technology Partners: Technology service providers required to operate the platform, who are bound by strict confidentiality agreements.
- Legal Obligations: Relevant information may be provided in response to a court order or a lawful request from a government authority.
Prohibited Information Sharing
- Information is not sold to advertisers or marketing companies.
- Personal identity information is not given to any third party without your consent.
- Your financial information is not used for any purpose beyond completing transactions.
- Gaming history or behavioural data is not shared with third parties for any commercial purpose.
5 Data Security Measures
The tk889 platform employs the latest technical and administrative measures to protect your information. As a secure and reliable platform, we treat data protection as our highest priority.
Technical Security Measures
- SSL Encryption: All data transmitted between the platform and the user's device is encrypted using SSL/TLS technology.
- Data Encryption: Collected information is stored in encrypted form in the database.
- Two-Layer Security: Two-factor verification is used to access accounts.
- Firewall Protection: Advanced firewalls and intrusion detection systems are active at the server level.
- Regular Security Audits: Platform security is regularly reviewed by third parties.
6 Data Retention Period
tk889 does not retain your information beyond what is necessary. Once a specific purpose has been fulfilled or the legally required period has passed, information is securely deleted.
Active Accounts
Information required to provide the service is retained for as long as your account remains active. Records of each transaction are kept for a defined period even after the account is closed.
Closed Accounts
When an account is closed, personal information is deleted within a reasonable time. However, records of financial transactions may need to be retained for a period to meet legal obligations.
Legal Obligations
Where a fraud investigation or court order is in place, relevant information is retained for as long as necessary. After that period, the information is securely destroyed.
7 Users' Rights Regarding Their Information
Every user of the tk889 platform has the following rights regarding their own personal information.
Your Rights
- Right of Access: You have the right to know what information we hold about you. Upon request, we will provide a description of the information collected.
- Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
- Right to Erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible where legal obligations exist.
- Right to Object to Processing: You have the right to object to marketing communications and to certain non-essential processing of your information.
- Data Portability: You may request a copy of your information in a machine-readable format.
- Withdrawal of Consent: You have the right to withdraw any consent you have previously given at any time, though this will not affect prior processing.
8 Protection of Minors and Underage Persons
Age Verification Policy
tk889 is an adults-only platform. Only persons aged 21 or above may use this platform. We actively prevent minors from creating accounts and follow strict procedures for age verification.
Date of birth is collected at the time of account registration and age is verified where necessary using a national ID card or other government-issued identification. If an account holder is found to be under 21, the account is immediately closed and any deposited funds are returned.
We never intentionally collect information from minors. If a minor has accidentally created an account, a parent or guardian should contact us — we will delete the information without delay.
9 Cookie Usage Policy
The tk889 website uses various types of cookies that are essential for service quality improvement and security.
Essential Cookies
These cookies are necessary for the core functionality of the platform. Without them, logging in, playing games or completing transactions is not possible. There is no option to disable this type of cookie.
Analytics Cookies
These cookies are used to analyse which sections of the website users visit most, how long they stay, and so on. This information helps improve service quality. These cookies can be disabled from browser settings.
10 Policy Changes & Updates
Notification of Changes
tk889 reserves the right to periodically review and update this Privacy Policy. This policy may be updated to keep pace with changes in the platform's services, technology or legal requirements.
If any significant changes are made:
- A clear notice will be posted on the platform.
- A summary of the changes may be sent to your registered email address.
- The update date will be clearly stated at the top of this page.
Continuing to use the platform after the updated policy is published will be considered as your consent to the new policy.
11 Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your information, please contact our support team.
Support is available 24/7 in Bengali and English. Live chat is the fastest channel for immediate assistance with any privacy-related matter.
Use email to send detailed requests or documents:
[email protected]